(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
*Please read our return policy carefully to ensure you can proceed with your request as quick as possible
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
*After an item are shipped, please leave tracking number on our website or send it to our customer email.
*Original shipping costs will not be refunded and customers are responsible for shipping fee (So we kindly advise for our customers to make careful buying decision).
* Shipping fee for any return caused by our fault will be paid by the company. However, if cash on delivery fee is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.
We do not accept return(s) if:
-you are returning the items just because you changed your mind
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff
The following items are not considered defective:
- Items that are originally manufactured without tags or labels
- Items with creases that may have been made while shipping
- Items with unsatisfactory/incomplete finish due to mass production
If there is a missing item from your order:
- Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
- Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
If you would like to exchange one item for another, you must first return the original item and then place a new order.
You will be refunded for the original item in accordance with our usual returns policy.
Once the returned merchandise has been quality checked and approved, we will issue a refund to the original method of payment and a confirmation e-mail will be sent to you.
Please note that it can take up to 5 business days to process the refund.
It may take your financial institution additional time to process the transaction and update your bank statement.
All returns should be sent back to us in their original packaging provided.
Original shipping costs will not be refunded and the cost of return shipping will not be credited to the Customer.